Return & Refund Policy

Last updated: July 24, 2026

We want you to be satisfied with your purchase. If something is not right, please contact us so we can review your request and help with the next steps.

Return window

Eligible items may be requested for return within 30 days of delivery. Items must be unused, unworn, undamaged, and in their original packaging when applicable.

How to start a return

Email mssssidure@outlook.com with your order number, the item you want to return, the reason for return, and photos or video if the item is damaged, defective, or incorrect.

Please wait for approval and return instructions before sending anything back. Items sent without prior approval may be refused or may not be eligible for a refund.

Non-returnable items

For hygiene, safety, or product-condition reasons, certain items may not be returnable after opening or use. Final-sale items, gift cards, personalized items, and items damaged by misuse are not eligible for return unless required by law.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, contact us as soon as possible with clear photos or video. We will review the issue and offer an appropriate solution, such as a replacement, refund, or store credit.

Refunds

Once an approved return is received and inspected, we will notify you of the refund decision. Approved refunds are issued to the original payment method. Your bank or card issuer may need additional time to post the refund.

Shipping costs

Original shipping charges and return shipping costs may be non-refundable unless the return is due to our error or a defective item, subject to applicable law.

Contact us

For return or refund questions, contact us at mssssidure@outlook.com or +1 817-750-7131.